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ACP Designs StudioCarson Palmer

Tuscaloosa, AL
Property systems studio

ACP Designs Studio

Real work.
Better systems.

I go into the messy parts of property operations and come back with calm, useful systems—built for people, not dashboards.

See the work

Proof, not promises.109 rental units · 5 communities · human approval built in

Editorial field diagram connecting a phone call, work order, checklist, property, and operator
Approved
by human

Work in numbers

What the work
supports.

Real properties, real calls, and useful side projects.

109
Rental units

Across five communities where these systems do real work.

24/7
Service

Leasing and maintenance calls across five communities.

03
Side projects

Transfer Portal, HabitForge, and TodoToNotes.

Build trail

1,833
Commits
≈564
Logged build hours

Build snapshot through July 17, 2026. Commits cover 16 active repositories. Hours use unique 15-minute windows from human-directed AI sessions and Git history. August field work is in the systems below, not in this count.

Chapters

  1. 01ProjectsLive work, real impact.
  2. 02SystemsEight specialists, one private system.
  3. 03How I workOperations become systems.
  4. 04What I've learnedPatterns worth keeping.

Featured projects

Property workflows

SarahVoice AI for leasing and maintenance intake.LiveAppFolio WorkflowWork orders prepared for a person to approve.LiveKaePersonalized move-in pages with turn progress.LiveLease TrackerOccupancy, renewals, and the next action on every unit.LivePalmer Control CenterPrivate command center for daily property work.PrivateFind Your FitMatches prospects to the right property.In review

Side projects

Transfer PortalEvery FBS transfer, in one quick scan.App StoreHabitForgeCalm structure across four parts of a day.Web liveTodoToNotesHandwritten lists become useful Apple Notes.Prototype

System map · Hermes

Eight specialists.
One operating center.

A self-hosted AI team running on one Mac: property operations, leasing, collections, research, system health, and memory—coordinated through chat. Routine work can send on its own. Money, leases, and legal still wait for a person.

08
Specialized agents
26
Scheduled routines
19
Local background jobs
01
Private chat workspace
Open the operating mapEvery specialist, their chat schedule, and their Mac jobs.
One private Telegram groupAsk once. Route to the right lane.

The names are nicknames. Eight lanes in one chat window are easier to run when each one answers to something you can say out loud.

Before I wake

Property data syncs. The morning digest waits.

Through the day

New work becomes a draft, alert, or routed specialist task.

My part

Read the signal. Type APPROVE when money, a lease, or the law is on the line.

Snapshot August 13, 2026. Public names only.

Around the clock

One day,
on the clock.

The same day, every day. The systems run the routine so a person only handles the judgment calls.

  1. Property data syncs

    AppFolio numbers land on the Mac before the workday starts.

  2. The digest waits

    One chat message: occupancy, work orders, money, anything overdue.

  3. The occupancy board

    Lease Tracker shows which units are open, who's renewing, and what to do next.

  4. Email triage

    Gmail is sorted; leasing inquiries get a drafted reply. Routine ones can send when they pass a checker.

  5. Sarah answers the phone

    Leasing and maintenance calls become organized requests, day or night.

  6. Move-in pages update

    As a student unit turns, the resident's move-in page stays current.

  7. Approvals, not busywork

    Drafts and work orders queue up. Routine thanks can send. Money, leases, and legal wait for APPROVE.

  8. Follow-up sweep

    Vendors get chased, voice calls get quality-checked, stuck work gets flagged.

  9. The system tends itself

    Backups run, memory logs write, the shared wiki is verified.

  10. The ledger lands

    Late rent, renewals, occupancy, and P&L reports arrive in chat.

Pulled from the live schedule above, rounded to the rhythm of the day. A person still owns money, leases, and legal. Routine replies can send when they pass a checker.

Case study · Property operations

Pinnacle Park
at Northriver

Tuscaloosa, AL · 50 Palmer-managed townhomes · Luxury living

At Pinnacle Park, calls are answered around the clock, maintenance requests become organized work orders, and every resident-facing message waits for a person’s approval.

The systems on this job

Sarah
Answers leasing and maintenance calls, day or night.
AppFolio Workflow
Turns each call into a work order ready to approve.
Lease Tracker
Shows occupancy, renewals, and the next action.
Visit Pinnacle Park
Entrance to Pinnacle Park at Northriver
03

How I work

Field-tested.
Iterate. Ship.
Repeat.

  1. 01Observe

    Start in the real workflow.

  2. 02Clarify

    Find the friction and the handoff.

  3. 03Build

    Ship the smallest useful system.

  4. 04Prove

    Test it where the work happens.

  5. 05Improve

    Document, automate, and refine.

04

What I've learned

I build systems that respect people and reality.

Real property is people work. Technology should make it lighter, clearer, and more accountable—not hide it behind another screen.

  • Human approval is the foundation.
  • Useful beats clever.
  • Document the process, then improve it.
  • Measure what matters, then do better.
Blueprint-style illustration of a classic Tuscaloosa water tower

The operating principles

Three signals I keep in every build.

Signal 01

Meet people where they already are.

Phone, email, text, forms, and handwritten notes can all be good inputs.

Signal 02

Make the handoff visible.

A system earns trust when everyone can see what happens next.

Signal 03

Keep judgment in the loop.

Automation prepares the work. A person owns the decision.